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Privacy Policy
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Pioneer Healthcare Management Inc. and its affiliates are aware of consumer privacy concerns. This Privacy Policy was developed to demonstrate our commitment to privacy. The following discloses our information-gathering and dissemination practices.

Contact information provided by visitors, such as name and email address, is used only to provide visitors with information about the agency and to communicate directly with visitors about Pioneer Healthcare Management Inc. and its affiliates.  We will not solicit personal information from you as you tour our site, though you may provide that information voluntarily.  If you do elect to provide personal information to us, in no case will we sell, license, or transmit that information outside of Pioneer Healthcare Management Inc. and its affiliates for any reason, unless you authorize us to do so.  At times, we may request personal information from you in order to deliver requested materials to you and respond to your questions, and we will use your information for those purposes only.


Information on this website may be changed or updated without notice.   Therefore, the information contained on this site may be out of date at any given time   Consult the appropriate professional advisor for more complete and up-to-the-minute information.

In no circumstances will Pioneer Healthcare Management Inc. and/or its affiliates be liable to any party for any direct, indirect, special, or other consequential damages arising out of any use of this website or any other hyperlinked website.  This includes, without limitation, any lost profits, business interruption, loss of programs, or data on your equipment, or otherwise.  Pioneer Healthcare Management Inc. and its affiliates may change this privacy policy at its discretion provided any such change shall be posted on this website.

Any links to other websites are not intended to be referrals or endorsements of these sites.  The links provided are maintained by their respective organizations and they are solely responsible for the content of their own sites.

If you communicate with us by e-mail, please remember that Internet e-mail is not secure and you should avoid sending sensitive or confidential messages unless they are adequately encrypted.

As required under HIPAA legislation, the following is provided to any current or potential resident of a Pioneer Healthcare Management Inc. affiliated community. 



  • Your confidential healthcare information may be released to your insurance provider for the organization to receive payment for providing you with needed healthcare services.

  • Your confidential healthcare information may be released to the public or law enforcement officials in the event of an investigation in which you are a victim of abuse, a crime, or domestic violence.

  • Your confidential healthcare information may be released to other healthcare providers in the event you need emergency care.

  • Your confidential healthcare information may be released to a public health organization or federal organization in the event of a communicable disease or to report a defective device or untoward event to a biological product (food or medication).

  • Your confidential healthcare information may not be released for any other purpose than that which is identified in this notice.

  • Your confidential healthcare information may be released only after receiving written authorization from you.

  • You may revoke your permission to release confidential healthcare information at any time.

  • You may be contacted by the organization to remind you of any appointments, healthcare treatment options, or other health services that may be of interest to you.

  • You may be contacted by the organization for the purpose of raising funds to support the organization's operations.

  • You have the right to restrict the use of your confidential healthcare information. However, the organization may choose to refuse your restriction if it is in conflict with providing you with quality healthcare or in the event of an emergency situation. You have the right to receive confidential communication about your health status.

  • You have the right to review and photocopy any/all portions of your healthcare information.

  • You have the right to make changes to your healthcare information.

  • You have the right to know who has accessed your confidential healthcare information and for what purpose.

  • You have the right to possess a copy of this Privacy Notice upon request. This copy can be in the form of an electronic transmission or on paper.

  • The organization is required by law to protect the privacy of its patients. It will keep confidential any and all patient healthcare information and will provide patients with a list of duties or practices that protect confidential healthcare information.

  • The organization will notify you if the privacy of your unsecured health information is breached. (unsecured protected health information is protected health information that is not secured through the use of a technology or methodology specified by the Secretary in guidance and requires the Secretary to issue such guidance no later than 60 days after enactment and to specify within the technologies and methodologies that render protected health information unusable, unreadable, or indecipherable to unauthorized individuals.

  • The organization will abide by the terms of this notice. The organization reserves the right to make changes to this notice and continue to maintain the confidentiality of all healthcare information. Patients will receive a mailed copy of any changes to this notice within 60 days of making the changes.

  • You have the right to complain to the organization if you believe your rights to privacy have been violated. If you feel your privacy rights have been violated, please contact us in person or mail your complaint to the administrator of your facility.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.

  • We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

  • You can complain if you feel we have violated your rights by contacting the Pioneer Healthcare Management Concern Resolution Hotline at (248)-268-9055 or emailing concerns to

  • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting

  • We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

  • Share information with your family, close friends, or others involved in your care

  • Share information in a disaster relief situation

  • Include your information in a hospital directory

If you are not able to tell us your preference, for example, if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission:

  • Marketing purposes

  • Sale of your information

Our Uses and Disclosures

How do we typically use or share your health information?

We typically use or share your health information in the following ways.

Treat you

We can use your health information and share it with other professionals who are treating you.

Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization

We can use and share your health information to run our facility, improve your care, and contact you when necessary.

Example: We use health information about you to manage your treatment and services.

Bill for our services

We can use and share your health information to bill and get payment from health plans or other entities.

Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.

For more information see


Help with public health and safety issues

We can share health information about you for certain situations such as:

  • Preventing disease

  • Helping with product recalls

  • Reporting adverse reactions to medications

  • Reporting suspected abuse, neglect, or domestic violence

  • Preventing or reducing a serious threat to anyone’s health or safety

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Respond to organ and tissue donation requests.

If you have chosen to be an organ donor, we can share health information about you with organ procurement organizations.

Work with a medical examiner or funeral director

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you:

  • For workers’ compensation claims

  • For law enforcement purposes or with a law enforcement official

  • With health oversight agencies for activities authorized by law

  • For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.

  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.

  • We must follow the duties and privacy practices described in this notice and give you a copy of it.

  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see


Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.

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